General Questions
Q: What types of digital products do you sell?
A: We sell WordPress themes, WordPress plugins, PHP scripts, website templates, payment API gateways, custom code solutions, and more. We offer both GPL products and self-developed products.
Q: Are your products 100% original?
A: Yes! Our GPL products are genuine and legally sourced. Our self-developed products are created in-house by our team of expert developers.
Q: Do your products work properly?
A: Absolutely! Every product in our marketplace undergoes rigorous testing before it is listed. We verify functionality, compatibility, and performance.
Q: Do you provide support for products?
A: Yes, we provide comprehensive support for all products. We offer 6 months of free support with every purchase.
Purchasing Questions
Q: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards, net banking, UPI, and other popular payment options.
Q: Is it safe to purchase from DITASOL?
A: Yes, we use secure payment gateways and implement SSL encryption to protect your payment information.
Q: How do I get my product after purchase?
A: After successful payment, you will receive:
Download link via email
Access to your product in your account dashboard
Installation instructions
Q: Do you offer refunds?
A: Yes, we offer refunds if the product doesn't work as described or contains critical bugs that can't be resolved. Please see our Refund Policy for details.
Product Questions
Q: What is the difference between GPL and self-developed products?
A:
GPL Products: Licensed under GNU GPL, can be used on multiple sites, can be modified
Self-Developed: Proprietary to DITASOL, single-use license, cannot be redistributed
Q: Can I use products on multiple websites?
A: For GPL products - yes. For self-developed products - single website unless otherwise specified.
Q: Do products get updated?
A: Yes, we provide updates for our products. GPL products are updated as new versions are released.
Q: Are there any hidden charges?
A: No, the price you see is the price you pay. There are no hidden charges.
Technical Questions
Q: What are the system requirements?
A: Requirements vary by product. Please check the individual product page for specific requirements.
Q: Do you provide installation assistance?
A: Yes, we provide installation guidance. For complex installations, we offer paid installation services.
Q: What if I encounter a bug?
A: Report the bug to us at support@ditasol.com and we'll fix it as quickly as possible.
Q: Can I request custom modifications?
A: Yes, we offer custom development services. Contact us with your requirements for a quote.
Account Questions
Q: How do I create an account?
A: Click on "Register" on our website and fill in your details.
Q: I forgot my password. What should I do?
A: Use the "Forgot Password" option on the login page to reset your password.
Q: How do I update my profile information?
A: Log in to your account and go to "Account Settings."
Q: Can I delete my account?
A: Yes, contact support to request account deletion.
Billing Questions
Q: Will I receive an invoice?
A: Yes, you will receive an invoice via email after purchase.
Q: Are taxes included in the price?
A: Yes, applicable taxes are included in the displayed price.
Q: What currency are prices in?
A: All prices are in Indian Rupees (INR) unless otherwise specified.
Q: Do you offer bulk discounts?
A: Yes, contact us for bulk purchase discounts.
Delivery Questions
Q: How soon can I download my product?
A: Immediately after successful payment confirmation.
Q: How many times can I download?
A: You can download your purchased products unlimited times from your account.
Q: What if I lose my download link?
A: You can access all your purchases from your account dashboard at any time.
Q: Can I transfer my license to someone else?
A: License transfer is not allowed for self-developed products. GPL products can be freely shared.
Support Questions
Q: How do I get support?
A: Contact us via email, WhatsApp, or phone. Details are on our Contact page.
Q: What is your support response time?
A: We typically respond within 24 hours for emails and within 12 hours for WhatsApp queries.
Q: Do you offer support in languages other than English?
A: We primarily support in English and Hindi.
Q: Is support free?
A: We provide 6 months of free support with every purchase. Extended support is available at additional cost.
Legal Questions
Q: Are your products legal?
A: Yes, all our products are fully legal and compliant with relevant copyright and licensing laws.
Q: What is your refund policy?
A: Our refund policy covers products that don't work as described. Please read our full policy for details.
Q: Do you have a privacy policy?
A: Yes, please see our Privacy Policy for detailed information.
Q: Can I resell products I purchase?
A: GPL products can be redistributed. Self-developed products cannot be resold.
How to Get the Best Support
Be Specific: Describe your issue in detail
Provide Context: Share your system setup and environment
Use Screenshots: Include visual evidence
Be Patient: We're committed to resolving your issue
Follow Instructions: Implement our suggestions
Issue 1: Product Not Installing
Solution: Check PHP version, WordPress version, ensure proper file upload
Issue 2: Product Not Working
Solution: Clear cache, check plugin conflicts, verify configuration
Issue 3: License Not Activating
Solution: Verify license key, check internet connection, ensure proper domain
Issue 4: Payment Failed
Solution: Contact payment gateway, try different payment method
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